Effective Date: The date of publication on https://portlandleathergoodse.shop These Terms of Service (“Terms”) govern all access, browsing, account creation, order placement, purchases, and communications between you (“Customer,” “you”) and Portland Leather Goods Shop (“Store,” “we,” “us,” “our”), operating the Shopify-hosted website https://portlandleathergoodse.shop. All customer support communications shall be managed exclusively via our official email address info@portlandleathergoodse.shop. This document complies fully with Shopify merchant platform rules, consumer protection standards, and global e-commerce regulatory requirements. All merchandise sold within our store includes wallets, fabric pouches, backpacks, lanyards, belts, shoulder bags, keychain pouches, mini bags, keychains, zip wallets, crossbody bags, jigsaw puzzles, playing cards, and store gift cards. By accessing, browsing, registering an account, or completing any checkout transaction on our website, you unconditionally agree to abide by every provision outlined in these Terms of Service. If you do not accept these Terms in full, you are prohibited from using our website or purchasing any products from our store.

1.1 Age Requirement: You must be at least eighteen (18) years of age to create a customer account, place orders, and enter binding purchase agreements on our site. If you are under 18 years old, you may only shop with direct supervision and consent of a legal parent or guardian who accepts full liability for all your orders and site activity. 1.2 Account Security: When creating an account on https://portlandleathergoodse.shop, you are responsible for maintaining the confidentiality of your login credentials, email address, shipping details, payment information, and all actions conducted under your account. You agree to notify us immediately via info@portlandleathergoodse.shop if you detect unauthorized account access, password leakage, or fraudulent activity linked to your account. We are not liable for financial loss, missing orders, or unauthorized purchases caused by your failure to secure your login information. 1.3 Prohibited Account Activity: You may not create multiple fake accounts, use stolen identity information to register accounts, share your account with third parties for resale purposes, or exploit account loopholes to manipulate pricing, discounts, gift card balances, or promotional offers. We reserve the right to suspend, restrict, or permanently delete any customer account without prior notice if we detect fraudulent, abusive, or policy-violating behavior, in accordance with Shopify’s anti-abuse platform regulations.

2.1 Product Descriptions & Imagery: All product text, size charts, material descriptions, photographs, and color swatches displayed on our website are for reference only. Minor color variations may exist due to screen display differences, lighting during photography, and raw material batch inconsistencies for leather, fabric, and printed goods including jigsaw puzzles and playing cards. We make reasonable efforts to maintain accurate listings, but we do not warrant that visual displays will match the exact physical product in every detail. 2.2 Pricing Rules: All product prices shown on https://portlandleathergoodse.shop are denominated in the currency displayed at checkout and exclude shipping fees, import duties, customs taxes, sales tax, and surcharges where applicable. We reserve the right to adjust product pricing, promotional discount values, and gift card face values at any time without advance notice. If a clear, obvious typographical error results in an unrealistically low listed price for any bag, wallet, puzzle, or accessory, we hold the authority to cancel the affected order and issue a full refund to the original payment method with notification sent to info@portlandleathergoodse.shop. 2.3 Inventory Limitations: All items including limited-edition bags, seasonal accessories, jigsaw puzzles, and promotional gift cards are available while stock lasts. Completion of checkout does not guarantee order fulfillment if inventory is depleted before warehouse processing. In the event of an out-of-stock product within your placed order, we will contact you via the email linked to your Shopify account to offer a product substitution, partial refund for the unavailable item, or full order cancellation refund. 2.4 Gift Card Specific Terms: All store gift cards purchased through our site are governed by supplementary rules referenced in our Return & Refund Policy. Gift card balances are non-refundable, non-convertible to cash, non-transferable for resale, and void if obtained through fraudulent activity. Lost, stolen, or partially redeemed gift cards carry no replacement or compensation liability from our store. Gift cards cannot be used to purchase additional gift cards during checkout.

3.1 Binding Purchase Contract: Submission of a completed checkout order constitutes a legally binding purchase contract between you and Portland Leather Goods Shop. Once payment is authorized and confirmed by Shopify’s payment processing system, you are obligated to complete payment for all ordered merchandise unless eligible cancellation is requested prior to warehouse shipment. 3.2 Accepted Payment Methods: We support all payment gateways integrated with Shopify on our website, including credit cards, debit cards, Shop Pay, PayPal, and other authorized third-party payment processors. You warrant that all payment information you submit belongs to you, is valid, and you hold full authorization to use the payment instrument. Any chargeback initiated without valid policy-compliant justification will result in temporary account restrictions and further review per Shopify dispute rules. 3.3 Order Cancellation Terms: Unshipped orders may be fully cancelled with a complete refund issued if a cancellation request is emailed to info@portlandleathergoodse.shop before our warehouse marks the order as “Processing” or “Shipped”. Once an order enters shipment status, cancellation is no longer permitted, and you must follow the return and refund process outlined in our dedicated Return & Refund Policy. Partial order cancellation for individual items within a multi-item order is permitted only for unshipped goods. 3.4 Order Fulfillment Timelines: Standard order processing takes 1–5 business days excluding weekends and public holidays before dispatch. Shipping transit times vary by destination country and delivery service selected at checkout. We do not guarantee rigid delivery arrival dates and shall not be held liable for shipping delays caused by carrier disruptions, customs holds, natural disasters, global supply chain interruptions, or customer-provided incorrect shipping addresses. It is your sole responsibility to input accurate recipient names, delivery addresses, postal codes, and contact numbers during checkout.

4.1 Shipping Cost Allocation: Shipping fees calculated at checkout are determined by package weight, dimensions, delivery country, and selected shipping tier. Original shipping charges paid during checkout are non-refundable for customer-initiated voluntary returns. If we ship incorrect items, defective merchandise, or missing goods, we will cover all associated return shipping costs per our Return & Refund Policy. 4.2 Risk of Loss Transfer: Ownership and risk of loss or damage for all ordered products transfers to you the moment the shipping carrier takes physical possession of your package from our warehouse. If a package is marked lost, stolen, or damaged in transit, you must submit a formal damage/loss claim to info@portlandleathergoodse.shop within seven (7) calendar days of confirmed delivery or tracking failure, accompanied by unboxing photographs, order number, and tracking ID for review. Claims submitted after the seven-day window will be rejected. 4.3 International Shipping Customs: For cross-border orders shipped outside our domestic region, you are fully responsible for all import duties, customs clearance fees, brokerage charges, local sales taxes, and any penalties imposed by your national customs authority. We do not reimburse any customs-related costs incurred during delivery or return transit. Customs inspection delays are not grounds for order cancellation or free expedited replacement.

All return, refund, and exchange activity is strictly regulated by our standalone Return & Refund Policy published on https://portlandleathergoodse.shop, which is incorporated into these Terms of Service by full reference. Key enforceable rules include a 30-calendar-day return eligibility window from delivery confirmation, mandatory unused and fully packaged item conditions, non-returnable categories including gift cards, opened jigsaw puzzles, and opened playing card decks, and separate shipping cost responsibilities for customer vs. store-caused return scenarios. All return authorization requests must be submitted via our official support email info@portlandleathergoodse.shop; returns sent without prior written approval will be refused by our warehouse with no refund issued.

While accessing https://portlandleathergoodse.shop, you agree to refrain from the following restricted activities: 6.1 Hacking, scraping, data mining, automated bot browsing, or running scripts to extract product data, pricing, customer information, or website content without our explicit written permission, in violation of Shopify platform security policies and digital copyright law. 6.2 Posting, sending, or transmitting abusive, harassing, threatening, discriminatory, obscene, defamatory, or fraudulent content through our contact email, customer review sections, or site comment areas. 6.3 Attempting to bypass checkout payment systems, exploit discount code glitches, duplicate gift card balances, or manipulate order totals through technical loopholes. 6.4 Reselling bulk quantities of our bags, wallets, puzzles, or accessories purchased from our store without formal written wholesale cooperation approval issued via info@portlandleathergoodse.shop. Unauthorized mass resale constitutes a breach of these Terms. 6.5 Impersonating Portland Leather Goods Shop staff, Shopify support representatives, or third-party payment agents to deceive other customers for financial gain or personal data theft. 6.6 Uploading malware, viruses, harmful code, or malicious attachments to any communication sent to our support email or uploaded via website form tools. We reserve the right to block your IP address, terminate your customer account, escalate violations to Shopify official security teams, and pursue legal remedies for any harm or financial loss created by prohibited user conduct.

7.1 Store Owned Content: All text, product copy, logos, brand imagery, website layout, graphic designs, puzzle artwork, accessory photography, font styling, and digital content published on https://portlandleathergoodse.shop are the exclusive intellectual property of Portland Leather Goods Shop, protected by global copyright, trademark, and trade dress laws. You may not copy, reproduce, redistribute, edit, sell, or republish any website content for commercial or personal use without prior written consent sent and approved via info@portlandleathergoodse.shop. 7.2 Customer Submitted Content: When you submit product reviews, photos, feedback, or inquiry messages to our email or website forms, you grant us a permanent, non-exclusive, royalty-free global license to use, display, edit, and repost that content for store marketing, product improvement, and customer education purposes. You confirm you hold full copyright ownership of all materials you submit and will not upload third-party copyrighted media without permission.

Our website and all sold merchandise are provided “as-is” and “as-available” without any express or implied warranties to the fullest extent permitted by applicable consumer law. We disclaim all implied warranties of merchantability, fitness for a specific purpose, and non-infringement for all bags, belts, lanyards, puzzles, playing cards, gift cards, and accessory products. We do not warrant that our website will operate without interruption, error, downtime, or security vulnerabilities at all times; temporary site outages for maintenance, Shopify platform updates, or server repairs may occur without prior customer notification. No verbal or written advice provided by our customer service team via info@portlandleathergoodse.shop creates any warranty outside the formal written policies posted on our site.

Portland Leather Goods Shop, its owners, staff, and Shopify platform partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our website or purchased products, including lost profits, lost business revenue, travel expenses, emotional distress, or secondary property damage, regardless of the legal theory of claim. Our total aggregate maximum liability for any customer dispute, defective product, shipping failure, or policy breach shall never exceed the total monetary amount you paid to us for the specific order triggering the claim. This liability limitation applies to all transactions unless restricted by mandatory local consumer protection legislation that cannot be contractually waived.

Our store operates on the Shopify e-commerce platform, which maintains its own separate Terms of Service, Privacy Policy, and dispute resolution rules independent of our store policies. All payment processing, fraud screening, and platform data storage functions are managed by Shopify and authorized third-party payment processors. We are not responsible for errors, service outages, or privacy practices of external carriers, customs authorities, payment gateways, social media platforms, or any other third-party service providers linked to our website. You agree to comply with all applicable terms set forth by Shopify when utilizing their platform to complete purchases on https://portlandleathergoodse.shop.

Your submission of personal identifiable information including names, shipping addresses, email addresses, payment details, and order histories is governed by our separate Privacy Policy published on our website, which is fully incorporated into these Terms of Service. All customer data handling aligns with Shopify’s data protection standards and global privacy regulations. For privacy-related inquiries, contact our official support email info@portlandleathergoodse.shop.

We reserve the absolute right to revise, update, or amend any section within these Terms of Service at any time. Revised terms will take effect immediately upon publication on https://portlandleathergoodse.shop with a visible updated effective date listed at the top of the document. It is your responsibility to periodically review this page to stay informed of policy changes. Your continued use of the website and placement of new orders after policy updates constitute your full acceptance of the revised Terms of Service. Past orders completed prior to an update remain governed by the version of these Terms active at the time of original purchase.

13.1 Informal Resolution: Any disagreement, complaint, or claim arising out of your use of our store must first be submitted to info@portlandleathergoodse.shop for informal mediation before initiating formal platform or legal action. Our team will review your written claim and provide a resolution response within 24 business hours of receipt. 13.2 Shopify Mediation: If an agreement cannot be reached directly with our customer service team, either party may submit a formal dispute ticket through Shopify’s official buyer-seller dispute resolution portal. All order records, email correspondence screenshots, product photos, and website policy documents hosted on https://portlandleathergoodse.shop shall be recognized as valid evidence for Shopify platform arbitration. 13.3 Governing Law: These Terms of Service are governed under the laws applicable to Shopify merchant operations without regard to conflict of law provisions. Any formal legal proceeding related to store transactions shall be filed within the jurisdiction agreed upon by Shopify’s standard merchant terms.

If any single provision within these Terms of Service is deemed invalid, unenforceable, or illegal by a court or Shopify official arbitration body, the remaining terms and conditions shall remain in full legal force and effect. The invalid clause shall be replaced with a valid provision that achieves the original commercial intent of the removed language as closely as possible.

Store Website: https://portlandleathergoodse.shop Customer Support Email: info@portlandleathergoodse.shop All formal communications regarding order issues, policy questions, wholesale cooperation, dispute mediation, and feedback must be sent exclusively to the listed support email address above. No other unofficial messaging channels will be monitored or responded to for official store business.