Shipping policy

Shipping Policy

Effective Date: Date of publication on https://portlandleathergoodse.shop

This Shipping Policy governs all order delivery services offered by Portland Leather Goods Shop, a Shopify online store accessible at https://portlandleathergoodse.shop with dedicated customer support via info@portlandleathergoodse.shop. This policy complies fully with Shopify merchant operational standards and applies to all merchandise sold within our store, including wallets, fabric pouches, backpacks, lanyards, belts, shoulder bags, keychain pouches, mini bags, keychains, zip wallets, crossbody bags, jigsaw puzzles, playing cards, and store gift cards. By completing checkout and placing an order on our website, you acknowledge full acceptance of every shipping term outlined below. All delivery inquiries, tracking issues, damaged package claims, and shipping adjustment requests must be submitted exclusively to info@portlandleathergoodse.shop for official review and resolution.

1. Free Standard Shipping Benefit

We provide complimentary free standard shipping for all eligible orders placed on https://portlandleathergoodse.shop with no minimum purchase threshold required. No additional shipping fees, delivery surcharges, or handling fees will be added to your checkout total for standard shipping service. Free shipping covers all product categories including all bags, wallets, accessories, jigsaw puzzles, playing cards, and gift cards. Expedited shipping options are available for optional upgrade at customer’s own cost if faster delivery is requested; free shipping only applies to our standard ground delivery service and cannot be combined with expedited shipping upgrades for zero-cost delivery. We reserve the right to adjust free shipping eligibility rules temporarily during promotional events, with clear updated notices posted on our website homepage for all customers to view prior to ordering.

2. Order Processing Timeline

All orders undergo mandatory warehouse processing before dispatch, separate from carrier transit time:
  1. Standard processing window: 1 to 5 full business days. Business days exclude all weekends, local public holidays, seasonal store breaks, and official carrier downtime periods.
  2. Orders received during large-scale sales events, holiday shopping seasons, or promotional flash sales may experience extended processing times up to 7 business days due to elevated order volume.
  3. Processing begins immediately after successful payment confirmation via Shopify’s integrated payment gateways. Orders marked as pending payment, flagged for fraud review, or held for address verification will pause processing until full validation is completed by our store team.
  4. We do not offer expedited order processing as a complimentary service; processing timelines remain unchanged regardless of free standard shipping or paid expedited shipping selection at checkout.
  5. Once your order finishes processing and is handed over to the shipping carrier, an automated shipping confirmation email containing your unique tracking number will be sent to the email address linked to your Shopify account. If you fail to receive this confirmation within 24 hours after processing completion, submit a tracking lookup request to info@portlandleathergoodse.shop.

3. Delivery Timeframes by Shipping Type

3.1 Free Standard Shipping (Complimentary for All Orders)

Domestic delivery transit time: 7 to 15 business days after warehouse dispatch.

International cross-border delivery transit time: 12 to 30 business days after warehouse dispatch, subject to customs inspection delays, local postal carrier backlogs, and regional logistics restrictions outside our control.

3.2 Optional Paid Expedited Shipping (Customer-Paid Upgrade)

Domestic expedited transit: 3 to 7 business days post dispatch.

International expedited transit: 8 to 18 business days post dispatch.

All delivery timelines listed are estimated values only and are not guaranteed delivery deadlines. Portland Leather Goods Shop shall not issue refunds, compensation, or free replacements for delayed deliveries caused by carrier operational issues, customs holds, weather disasters, transportation strikes, global supply chain disruptions, or inaccurate shipping addresses provided by the customer during checkout.

4. Shipping Address Responsibilities

It is the sole responsibility of each customer to input complete, accurate, and valid delivery information during Shopify checkout, including full recipient name, street address, apartment/unit number, city, region, postal code, country, and active contact phone number for delivery coordination.
  1. Address modification requests must be emailed to info@portlandleathergoodse.shop and approved by our support team before the order is marked “Shipped” in our Shopify system. Once dispatched, address changes cannot be processed.
  2. Packages returned to our warehouse due to invalid addresses, unclaimed delivery, recipient refusal to accept the parcel, or incomplete delivery details will incur return shipping fees deducted from any applicable refund amount. The original free shipping benefit will be voided for re-delivery attempts; customers must pay full secondary shipping charges for resending merchandise.
  3. We do not deliver to PO boxes, military restricted zones, remote isolated territories, or regions designated as restricted shipping zones by our contracted logistics carriers. Orders submitted with unsupported delivery locations will be held pending address correction, or fully cancelled with a refund issued at our team’s discretion.

5. International Shipping, Customs & Import Charges

We offer free standard shipping to most global destinations, but all cross-border shipments follow these non-negotiable rules:
  1. Free shipping covers base carrier transit fees only; all import duties, customs taxes, brokerage fees, local sales levies, and clearance penalties imposed by your destination country’s customs authority are the exclusive financial responsibility of the customer receiving the package. We will not reimburse any customs-related costs under any circumstance.
  2. All international parcels are labeled with accurate product descriptions matching the purchased items (wallets, backpacks, jigsaw puzzles, playing cards, gift cards, accessories) and corresponding declared values as recorded on your Shopify order receipt. We cannot alter product descriptions or declared values to avoid customs fees, as this violates international shipping laws and Shopify platform compliance regulations.
  3. Customs inspection holds may extend delivery timelines significantly. Customs delays do not qualify customers for shipping refunds, order compensation, or expedited replacement shipments.
  4. If customs authorities seize, confiscate, or destroy your parcel for regulatory violations, we bear no liability for lost merchandise and will not process full or partial refunds for the seized order.

6. Lost, Stolen, or Damaged Shipment Claims

All claims for missing, stolen, broken, or transit-damaged packages must follow strict submission rules to info@portlandleathergoodse.shop within 7 calendar days of the tracking marked delivery date or confirmed lost package notice from the shipping carrier:
  1. Required supporting documentation for all claims: Valid Shopify order number, full tracking ID number, clear unboxing photographs of the outer shipping packaging, photographs of damaged merchandise (such as torn backpacks, scratched wallets, broken puzzle sets, deformed belts), and screenshots of carrier tracking status updates.
  2. Damaged goods resolution options for valid claims: Complimentary replacement item shipped via free standard delivery, full monetary refund of the product purchase price, or equivalent store credit usable across all store merchandise excluding gift cards, selected at the customer’s preference.
  3. Lost package resolution: Our team will file an official loss investigation with the contracted shipping carrier. Investigation processing takes 10 to 20 business days. If the carrier confirms permanent loss, we will offer a free replacement shipment or full product refund.
  4. Claims submitted after the 7-day eligibility window, or claims lacking complete supporting evidence, will be automatically denied with no further recourse available.
  5. Packages marked “delivered” per carrier tracking records are deemed successfully received by the customer. Claims stating a parcel was stolen after confirmed delivery must be filed directly with local postal authorities or courier customer service; our store will not process refunds or replacements for post-delivery theft incidents.

7. Return Shipping Cost Allocation

Free standard shipping provided at checkout applies only to your original outgoing order shipment. Return shipping fees are governed separately by our official Return & Refund Policy hosted on https://portlandleathergoodse.shop:
  1. Customer-initiated voluntary returns (change of mind, unsuitable size/style, unneeded accessories/puzzles/cards): Customer covers all return shipping expenses; original outbound free shipping costs are non-refundable.
  2. Store-caused return scenarios (factory defective goods, incorrectly shipped items, missing product components): We cover all return shipping charges and provide pre-paid return shipping labels upon approved return request sent to info@portlandleathergoodse.shop.
  3. Cross-border return shipments: All customs duties, import taxes, and international return carrier fees remain the customer’s responsibility regardless of return reason.

8. Order Cancellation & Shipping Void Rules

  1. Unprocessed orders still in warehouse queuing status may be fully cancelled by email request to info@portlandleathergoodse.shop with zero shipping charges assessed.
  2. Once an order is processed and dispatched to the shipping carrier, cancellation requests cannot be honored. Customers must complete the full return procedure outlined in our Return & Refund Policy to receive any applicable refund.
  3. Cancelled orders that have not shipped retain the original free shipping benefit with no deductions applied to the full refund amount issued to the customer’s original payment method.

9. Risk of Loss Transfer

Title, ownership, and full risk of loss, damage, or theft for all ordered merchandise transfers to you immediately at the moment our contracted shipping carrier accepts physical possession of your packaged order from our warehouse. Prior to carrier pickup, all inventory risk remains with Portland Leather Goods Shop. After carrier pickup, we are not responsible for any harm to goods sustained during transit unless a valid timely damage/loss claim is submitted and approved per Section 6 of this Shipping Policy.

10. Policy Revisions

Portland Leather Goods Shop reserves the right to update, modify, or adjust all terms within this Shipping Policy, including free shipping eligibility, processing times, carrier partners, and international delivery rules, at any time without prior individual customer notification. Revised policy versions will be permanently published on https://portlandleathergoodse.shop with an updated effective date at the top of the page. Continued website browsing and order placement after policy updates constitutes your full acceptance of revised shipping terms. All orders placed before a policy update remain governed by the shipping policy version active at the time of checkout.

Official Store Contact Information

Official Website: https://portlandleathergoodse.shop

Customer Support Email: info@portlandleathergoodse.shop

All shipping-related support tickets, tracking inquiries, delivery complaint submissions, and address correction requests must be sent to the listed official email address. Support representatives will respond to all shipping emails within 24 standard business hours upon receipt.